This Privacy Policy explains how nagaempere collects, uses and protects the information tied to your account — including details you provide during registration, wallet connections such as OVO or GoPay, and activity recorded when you access the lobby. Your account data is handled according to the practices described here, and your rights over that data are real and actionable.
Account data handled directly by nagaempere
OVO, GoPay, ShopeePay wallet context covered
Your rights clearly stated
Contact path available at any time
POLICY SCOPE DETAIL
How nagaempere Handles Your Personal Data
When you open an account with us, we collect the details you enter — your name, contact address, and the wallet identifiers you connect for transactions, such as OVO, GoPay or ShopeePay. We also record session data: the device type you used, pages visited inside the lobby, and actions taken on your account. This data has a specific purpose: to operate your account correctly, process wallet activity, and respond to support requests you raise. We do not sell your personal data to third parties. Where we share information — for example with payment processors handling an OVO or GoPay transaction — that sharing is limited to what is needed to complete the specific action you initiated. Retention of your data follows the period required to maintain your account history and meet applicable obligations under local law in Indonesia. After that period, data is removed or anonymised. If you want to see exactly what data we hold on your account, or if you believe something is recorded incorrectly, you can request a review through the support channels listed on this page. Availability of these features depends on local law and eligible regions.
OVO
OVO wallet identifiers are collected only when you connect OVO to your account for transactions. We do not store full wallet credentials beyond what is needed to route your activity correctly.
GoPay
GoPay payment context is recorded at the point of transaction initiation. That record appears in your account transaction history and is accessible when you log in and check your wallet section.
ShopeePay
ShopeePay details follow the same handling pattern as other connected wallets. Transaction records are held for the retention period applicable under local law, then removed or anonymised.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This Privacy Policy applies specifically to nagaempere's own platform — the account you hold here, the data you submit through our registration and wallet flows, and the session information recorded when you browse the lobby. It does not extend to third-party services you reach from our pages, including payment processors or game studio environments. Understanding the boundary helps you know exactly who is responsible for each part of your data experience.
Account Access Data
Information collected when you log in, set up your account or update your profile falls fully within this policy. That includes the email address, contact details and device identifiers associated with your nagaempere account.
Wallet Transactions
When you initiate a wallet action via OVO, GoPay or ShopeePay, the transaction reference is recorded in your account. The payment processor's own privacy terms govern what happens on their side of that transaction — our policy covers only the record we hold.
Lobby and Site Content
Your browsing activity inside the nagaempere lobby — which categories you visited, which games you opened — is recorded as session data. This data is used to keep your account session active and to support any query you raise with us.
Third-Party Services
Game studios such as Pragmatic Play, PG Soft or Habanero operate their own data environments within the game window. Their privacy practices are separate from ours. We cover only the account-level data we collect directly.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
Your rights over personal data held by nagaempere are not just stated here — they are reachable through concrete steps. If you want to review the information we hold on your account, you can submit a data access request through our support channel. We will provide a summary of the account-level data we hold within the timeframe that applies under local law in Indonesia. If you find an error — for example, a name or contact detail recorded incorrectly — you can raise a correction request through the same channel and we will act on it. Where you believe data is held beyond its useful period, you can request removal, subject to any retention obligation we carry under local law. None of these actions require you to close your account. Each step is handled separately and your access to the lobby continues while a request is being processed. The right approach is to contact support directly with a clear description of what you need.
Review Your Records
Submit a data access request to see what account-level information nagaempere holds. The response covers registration data, wallet connection records and session history linked to your account.
Correct Account Details
If your name, contact address or wallet identifier is recorded incorrectly in your account, raise a correction request through support. We will update the record after verifying your identity through the steps shown at the time.
Raise a Data Question
If you are unsure how a specific piece of your data is being used — for example, a GoPay transaction record you do not recognise — contact support with the account reference and we will explain what that record represents.
Request Data Removal
Where we no longer need to hold your data and no legal retention obligation applies, you can request removal. This is processed according to the applicable period under local law and confirmed to you once complete.
PRIVACY CONTACT PATHS
How to Reach Us About Your Privacy
If you have a question about this Privacy Policy, a specific data record in your account, or a correction you need made, there are direct ways to reach the nagaempere team. Use the contact method that matches your query type — account-level corrections through live chat, general data questions through our support email, and urgent access concerns through the help page linked from your account dashboard after you log in. Each channel is staffed to handle data-related requests specifically, not only game or payment queries.
Live Chat
Open live chat from your account dashboard to raise account-level data corrections or wallet record queries in real time. The agent will confirm your identity before accessing account records.
Support Email
Send a written request — including your account reference and a clear description of the data matter — to our support email address shown on the contact page. Written requests create a traceable record for your query.
Account Help Page
The help page accessible after you log in lists the current contact options and links to the data request form. This is the recommended starting point for a formal data access or removal request.
DATA HANDLING PRACTICES
How We Manage Data, Cookies and Account Security
nagaempere handles account data through practices that are consistent across every session you open — whether you access the lobby on a mobile device or a desktop browser. Cookies are used to keep your session active and remember your account state between visits; they are not used to build a profile for advertising outside our platform. Your account password and wallet identifiers are stored in an encrypted form. We do not store full payment credentials beyond what is needed to record a transaction reference in your account history. Data retention periods follow what is required under local law in Indonesia, and data is removed or anonymised once that period ends. If our data handling practices change in a way that affects your account, we will update this page and the change will be visible here before it takes effect.
Cookie Use
We use session cookies to keep your account active while you browse the lobby. We do not use third-party advertising cookies. You can review cookie settings through your browser's own controls at any time.
Account Security
Your account credentials are stored in encrypted form. If you believe your login details have been compromised, change your password immediately through the account settings page and contact support to flag the concern.
Data Retention
We hold your account and transaction data for the period required under applicable local law in Indonesia. After that period, records are removed or anonymised. The current retention period applicable to your account is described in the full policy available on this page.
Policy Updates
When this Privacy Policy is updated, the revised version is published here with the effective date shown at the top of the page. Continued use of your account after an update means you have seen the revised terms as posted.
POLICY FAQ
Common Questions About Your Privacy at nagaempere
These questions cover the situations most account holders actually raise about data handling, wallet records and their rights under this policy. If your question is not answered here, use the support contact paths listed above.
What personal data does nagaempere collect when I open an account?
We collect the details you enter during registration — name, contact address and email. When you connect a wallet such as OVO or GoPay, we record the wallet identifier needed to route your transaction. Session data, including device type and lobby activity, is also recorded while you are logged in.
Can I see all the data nagaempere holds on my account?
Yes. Submit a data access request through live chat or the support email shown on our contact page. Include your account reference. We will provide a summary of account-level data — registration details, wallet records and session history — within the timeframe applicable under local law in Indonesia.
How do I correct information that is recorded incorrectly in my account?
Contact support through live chat or support email and describe the record you need corrected — for example, a name spelling or a contact address. We will verify your identity using the steps shown at the time, then update the record and confirm the change to you.
Does nagaempere share my data with game studios like Pragmatic Play or PG Soft?
We do not share your personal account data with game studios. The game window communicates session information at the game level, but your registration data and wallet identifiers are not passed to studios. Each studio's own data practices apply to what happens inside their game environment.
What happens to my OVO or GoPay transaction records when I request data removal?
Wallet transaction references held in your account are retained for the period required under local law in Indonesia. Once that retention period ends — or once an obligation no longer applies — the records are removed or anonymised. A removal request you raise will be processed subject to any applicable legal retention period.
How will I know if this Privacy Policy changes?
When we update this policy, the revised version is published on this page with the effective date shown at the top. We do not notify every account holder individually for routine updates. Check this page periodically — particularly if you are about to make a wallet connection or submit account details.
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